Terms of website use
Last updated: 22/09/2022
About these Terms of website use
This page explains the terms and conditions that apply when you use this site.
Please read these terms of use carefully before you start to use this site.
By using this site, you indicate that you accept these terms of use and that you agree to abide by them.
We amend these terms of use from time to time. Please check these terms of use to ensure you understand the terms that apply each time you use this site.
If you don’t agree to these terms of use, please don’t use this site.
Who is this site for?
This site is for members and beneficiaries of in the UK.
If you live outside the UK, please make sure you understand any local laws or regulations that may affect your use of this site or the information on it. We’re not responsible for this.
If you’re not a member or beneficiary of the scheme/plan, please don’t use this site.
What is this site for?
This site allows you to securely access your personal record and to tell us about changes to your circumstances.
Who operates this site?
This site is operated by Hymans Robertson LLP. You can find our contact details here
We carry out administration of your pension on behalf of your pension scheme/plan trustees.
This site is made available to you under our agreement with the scheme/plan trustees. Your rights as a member or beneficiary of the scheme/plan are set out in the scheme/plan rules and under UK pensions law. Please contact the trustees for more information.
Using this site doesn’t provide you with additional rights. We don’t offer products or services to scheme/plan members or beneficiaries of the scheme/plan and nothing in these terms is intended to create a legal agreement between you and us.
Using this site
You’ll need a compatible computer or mobile device and supported browser to use this site.
We recommend that you use the most up-to-date version of your browser, so that you can access the latest features. Keeping your browser up-to-date also helps guard against security threats.
This site may be unavailable from time to time, for example because we’re carrying out some maintenance.
If you need to tell us about something urgently, for example to do with the payment of your pension, we recommend that you get in touch with us by phone during usual business hours (Monday to Friday 9am to 5pm, except public holidays) or contact us.
You must only use this site for the purposes we have explained. Inappropriate or unauthorised use of this site (including attempting to access the information of other people, or sending abusive, malicious or harmful material) may be a criminal offence.
We may suspend or terminate this site, or your access to it, at any time and for any reason.
Read more in the acceptable use policy
Registration and security
You’ll need to register your details to use this site.
We recommend you don’t use the same password that you use for other accounts, especially your email account.
You’ll also need a unique One Time Code (OTC) each time you log in to your personal record, and when accessing certain features. We’ll send your OTC to your registered email address or phone number, or ask you to use an authenticator app. This is for your security.
You must keep your username, password and OTC secure and not reveal them to anyone else.
If you contact us for help, we may ask you to confirm your username but we’ll never ask you for your password or OTC. Please never give out your user name, password or OTC to anyone.
You must take reasonable precautions to secure your computer and mobile device, in particular to protect them against cyber-attacks and viruses.
We take reasonable precautions to ensure that this site is secure and free from malware and viruses. However, we cannot accept responsibility for a cyber-attack which is unforeseen and beyond our reasonable control, despite having used reasonable precautions.
Information on this site
The design, content and features of this site are owned by us, the scheme/plan trustees or our licensors. The site is for your personal use only. You may download or print information from this site, but must not modify or republish it, or use it for commercial purposes.
You may share a link to this site only to direct a member or beneficiary of the scheme/plan to the site. Otherwise, you must not share links to this site.
Links from this site to other sites are provided for your information only. We have no control over the content of those sites and accept no responsibility for them. Please remember we’ll never send you a link asking for your personal information or user details – never enter these into any site other than this site on the main login page.
All information on this site will contain certain assumptions, disclaimers and limitations. Please read these carefully.
You must not rely on general, non-personalised information on this site, particularly as it may have become out-of-date. This includes results from modelling tools, which are provided for illustrative purposes. This general information is not tailored to your circumstances and are not a substitute for independent financial advice. Although we make reasonable efforts to update the information on this site, none of Hymans Robertson, your employer, or the trustees represent, warrant or guarantee that the content on our site is accurate, complete or up to date.
You must not rely on personalised information made available to you via some features of this site (for example, statements or quotations), except as explained in the assumptions, disclaimers and limitations.
Except as explained in these terms of use or prohibited by law, we and our licensors disclaim all responsibility and liability to you (including for negligence), even if foreseeable, arising from your use of any information displayed on or accessed from this site, your inability to use this site; or the accuracy or completeness of any information you provide to us via the site.
Need advice?
Nothing on this site is intended to provide financial, investment, tax, legal, accounting or other professional advice.
A professional financial adviser can help to ensure that your own circumstances have been properly considered and that action is taken on the latest available information.
The trustees may make a financial advice service available to you – please check with them. Or visit www.unbiased.co.uk if you don’t have a financial adviser.
The legal bit
These terms of use are to be interpreted and governed by the laws of England and Wales. No claim may be brought against us in relation to this site or these terms of use outside the courts of the UK.
If there is a conflict between the information on this site, your benefits and the scheme/plan rules and UK pensions law, the scheme/plan rules and UK pensions law will govern.
If any provisions of these terms of use are unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Hymans Robertson LLP is a limited liability partnership registered in England and Wales under LLP registration number OC310282. Our registered office is at One London Wall, London, EC2Y 5EA.
How to contact us
Please click here to contact us.